Shipping policy
This Shipping Policy applies to all orders placed on https://leolionhealth.com/ operated by LEO Lion Health.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed.
Shipping Time
Estimated delivery times vary depending on the destination:
- Domestic Shipping (USA): 5–10 business days
- International Shipping: 7–20 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
Shipping Rates
Shipping charges are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your delivery status.
Customs & Import Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our pricing.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We will work with the carrier to resolve the issue.
Incorrect Address
It is the customer’s responsibility to ensure all shipping details are correct. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
Contact Us
If you have any questions about shipping, please reach out through our contact page on the website.